There are 2 types of items Supreme Bracelets sells, and they both have a slightly different Refund Policies:
Retail Items: These have a full 14-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
For all applicable returns, please email us at email@example.com and we'll give you further returns information.
Sorry to hear that the item is not the right size or fit.
No worries though, we’re here to help! You can send it back to us and we will exchange it for another size. Give us an email letting us know your order # , which item is the wrong size and the new size and colour that you are wanting.
If this happens, we are truly sorry. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up.
We will take care of you and cover all costs of getting you the right item/s. We will send you a item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
This depends on the product ordered, the total weight, and where we're shipping to. Our standard International shipping cost is $5.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $9.95 as we are shipping from our different warehouses overseas.
Since we have a large assortment of items not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Shipping to most country can take up to 35 days to arrive from the date sent. If they still havent
arrived after the 35 days please check with your local postal office with the
above tracking code to see if its there. This is very important as we find this happens very often with a lot of the orders.
If still nothing then email us back and we'll look into it for you.
Supreme Bracelets is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in Europe, there are many items that are simply not available to us. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.