FAQ's Not sure about placing a order? Or have a question regarding your order? Here are the most commonly asked questions and answers to help you out
Basic Refund Policy
There are 2 types of items Supreme Bracelets sells, and they both have a slightly different Refund Policies:
Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
For all applicable returns, please email us and we'll give you further returns information.
What do I do if my item arrives wrong or defective?
If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up.
We will take care of you and cover all costs of getting you the right item/s. We will send you a item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to. Our standard International shipping cost is $5.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $9.95 as we are shipping from our different warehouses overseas.
How do I track my package?
You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
How long does it take for an order to arrive?
Delivery can vary and take 2-4 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via different postal services and all have tracking numbers. If you're still not sure, just email us. We're happy to help.
I ordered 2+ items but only received one..where is the rest of my order?
Since we have a large assortment of items not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your items come from?
Supreme Bracelets is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in Europe, there are many items that are simply not available to us. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.